Technology is a huge part of most people’s lives. It shapes the way we work and how we spend our leisure time. And, in 2019, it will shape the future of the hospitality industry as it looks to create more personalised services to meet consumer demand.
What is changing?
There are four major trends that have been identified in a recent survey by Sabre Corporation, who deliver technological solutions to the travel industry, and Trendwatching, an expert in global consumer trends.
1. Virtual travel companions
While some people travel with family and friends, others travel alone. This might be planned, a chance for them to take a break from the stresses of everyday life and spend some time catching their breath, but this can be lonely. This is where virtual travel companions using artificial intelligence come in. They can be designed with personalities that match those of the individuals themselves, keeping them company on their travels.
2. Brand awareness
Technology has long been used by brands to raise awareness. With the rise of internet shopping, however, and growth of social media, it is easier than ever for brands to get lost in the shuffle, even those with loyal customers – and for new and innovative brands to make their mark. The key for businesses is to create immersive shopping experiences, ones that make them stand out from the crowd and give consumers something more than just the opportunity to shop.
3. Interactive point-of-sale
When people … Read More